Delivery and Returns Policy

At Solar Source, we are committed to ensuring a smooth and efficient shopping experience. Below, you'll find our guidelines on delivery and returns to make your purchase with us as convenient as possible.

Delivery:

Fast and Reliable Shipping: We provide super-fast delivery on all orders, with a typical timeframe of 1 to 3 working days from the time of purchase.

Order Tracking:

Once your order is shipped, you will receive a tracking link to monitor the status of your delivery.

Delivery Costs:

Shipping charges, if applicable, will be calculated at checkout based on your location and the items ordered.

Please note:

Delivery times may vary slightly during peak seasons or due to external factors beyond our control. We will keep you informed of any delays.

Returns

14-Day Return Period: At Solar Source, we allow returns within 14 days of purchase. If you’re not completely satisfied, you may return the product for a refund or exchange.

Conditions for Return: To be eligible, items must be in their original condition, unused, and in their original packaging, with all components and accessories included.

Non-Returnable Items: We are unable to accept returns on any products beyond 14 days from the date of purchase.

Return Process: Please contact our customer service team at info@solarsourceuk.com to initiate a return. Our team will guide you through the return process, including any applicable return shipping fees.

Please Note: Refunds will be processed once the returned items have been received and inspected. Refund times may vary based on payment methods and your bank's processing time.

Thank you for choosing Solar Source. We’re here to make your transition to sustainable energy as smooth as possible. If you have any questions regarding our policy, please don’t hesitate to reach out.